Returns & Exchanges
RETURNS & EXCHANGES POLICY
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, unwashed and in its original condition
- Originals receipts would need to be included
If none of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges regardless that the items have been mailed back to us.
Sales item(s) are non-exchangeable not returnable.
1. VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns would need to be raised within 14 days of the invoice.
2. EXCHANGES & RETURNS ONLINE
2.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
2.2 Mail us your parcel via a traceable mode of postage.
2.3 Wait for our email confirmation.
2.4 It is strictly non refundable, non extendable, non exchangeable for cash and non exchangeable for vouchers.
2.5 No refunds will be given for delivery charges incurred in the original, returned and onward shipping charges of exchanged items.
2.6 However, if any of the products received is deemed defective or a wrong shipment, BlaqueCanvas.com will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subjected to stock availability and whilst we endeavor to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or any other methods at the discretion of BlaqueCanvas.com.
2.7 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
2.8 All returns and exchanges made via our online portal at BlaqueCanvas.com need to be shipped to :
Blaque Canvas LLC
Suite 130 Box #38
East Point, GA 30344
Phone: (678) 829-6367
3. OTHER TERMS & CONDITIONS
3.1 All items that are returned and exchanged, can only be made once.
3.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order.
3.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
3.4 Blaque Canvas LLC makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose
3.5 All decisions made by Blaque Canvas LLC are final.